Frequently Asked Questions - Insurance Claims Processing

Could you briefly explain where the focus of your software products lies in the area of claims processing?

In which departments or divisions can your software be used?

How can their SaaS software improve the claims process for our insurance company?

Is the software a white label solution?

Does your software support communication with policyholders during the claims process?

Does your software offer integration with our existing IT systems?

Does the software provide a standard interface to exchange data between systems?

Our company does not have a standard interface, how long does it take to connect our system individually?

Does the software offer integrated functions to initiate follow-up processes, e.g. the commissioning of remediation service providers?

Is a disposition solution integrated in the software?

How secure is our sensitive data protected in your software?

There are increased requirements for cloud applications in our company, can you ensure this?

How is the software hosted?

Provided that the hosting is done on your part: Is it guaranteed that the data is stored and processed according to the GDPR?

We use the X4 product from Softprojekt to exchange data with various service partners. Is there already a connection to this system?

Provided the software meets our basic requirements, is it possible to perform a proof of concept?

If a final check during a proof of concept shows that not all of our requirements are met, is it possible to customize the software?

Will the software also be further developed and if so, how much will this cost us?

How future-proof is the software? There is a lot of discussion in the insurance industry right now about artificial intelligence.

How long does it take before our employees can work productively with the software?

What training resources do you provide for our employees to use the software effectively?

Can you tell us something about sustainability?

How much does it cost to rent the software and do you offer a purchase option if applicable?

And here is the last question that we should perhaps have asked first. Why should we choose your company and your products?

Frequently asked questions - sole experts or expert offices

How can your SaaS software make my job as an individual appraiser easier?

For which segments of the expert activity do you offer the software?

Is the software a white label solution?

Can I use the software from different locations?

Does your software support the integration of images and documents in expert reports?

Does your software offer special functions for appointment and task management?

Can I export my appraisals and any calculations they may contain in different formats?

Does your software offer features to collaborate with other appraisers, surveyors or clients?

Can I archive and manage my expert reports in the software?

Does your software support the creation of cost estimates and billings?

Is there a mobile app for using your software on the go?

For which operating systems do you offer the mobile app?

I have a Windows tablet, can I use the software on it and does it work offline?

I would like to collect data on site at the customer, but I would like to process it in the office either myself or by employees. Is this possible?

Does your software provide an interface for integration with insurance company claims systems?

Does the software meet the data protection requirements of the General Data Protection Regulation (GDPR)?

Can I test the software without obligation?

How can I get a trial account?

How long am I contractually bound to the use of the software?

What happens to my data after a successful cancellation?

Frequently Asked Questions - Underwriting

How can the software support our underwriters and risk engineers?

What functions and features does your SaaS software offer for underwriters?

Is the software a white label solution?

Can the software automatically generate risk assessments?

Does the software support collaboration with external appraisers, experts and customers?

We need the data collected on site in machine readable form, is this data available?

Does the software also include a premium calculation function?

Does your software offer integration with our existing IT systems?

How secure is our sensitive data protected in your software?

There are increased requirements for cloud applications in our company, can you ensure this?

How is the software hosted?

Provided that the hosting is done on your part: Is it guaranteed that the data is stored and processed according to the GDPR?

Is it possible to import our customer base, where we would like to perform visits, into the software?

We usually conduct site visits to our customers on a rotational basis, can the field staff access the previous site visit reports?

We are represented internationally with our company. Is the software multilingual and if so, which languages do you offer?

Provided the software meets our basic requirements, is it possible to perform a proof of concept?

If a presentation or proof of concept shows that not all our requirements are met, is it possible to customize the software?

How is your SaaS software priced?

Frequently Asked Questions - Mobile Apps

Our employees have devices with different operating systems, what types of operating systems do you offer?

What type of device is useful for on-site data collection?

I have an iPad that is about 4 years old with a storage capacity of 64 GB. Will the software run on it and is the storage capacity enough?

Is the app a white label solution?

How do I get the app on my phone or tablet?

Are there any in-app purchases in the app?

How long does it take to learn the features of the app before you can work with it?

Can I use the app all by itself without the web platform, as a stand-alone solution?

The inspcto app that I downloaded from the Apple AppStore on my phone does not work, what am I doing wrong?